{"id":479,"date":"2026-01-23T00:28:03","date_gmt":"2026-01-23T00:28:03","guid":{"rendered":"https:\/\/brembroidery.com\/?page_id=479"},"modified":"2026-04-06T20:17:34","modified_gmt":"2026-04-06T20:17:34","slug":"policies","status":"publish","type":"page","link":"https:\/\/brembroidery.com\/index.php\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"479\" class=\"elementor elementor-479\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f599402 e-grid e-con-full e-con e-parent\" data-id=\"1f599402\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e722aa3 elementor-widget elementor-widget-text-editor\" data-id=\"3e722aa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Premium Embroidery<\/p><p>and Print Services<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcb0d96 elementor-widget elementor-widget-image\" data-id=\"bcb0d96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"404\" height=\"211\" src=\"https:\/\/brembroidery.com\/wp-content\/uploads\/2018\/12\/Final-Header-PHoto-2.webp\" class=\"attachment-large size-large wp-image-1011\" alt=\"BR Embroidery Logo\" srcset=\"https:\/\/brembroidery.com\/wp-content\/uploads\/2018\/12\/Final-Header-PHoto-2.webp 404w, https:\/\/brembroidery.com\/wp-content\/uploads\/2018\/12\/Final-Header-PHoto-2-300x157.webp 300w\" sizes=\"(max-width: 404px) 100vw, 404px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-503200f elementor-widget elementor-widget-uael-infobox\" data-id=\"503200f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-infobox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"uael-module-content uael-infobox uael-imgicon-style-custom  uael-infobox-left  infobox-has-photo uael-infobox-photo-left  uael-infobox-image-valign-middle  uael-infobox-stacked-tablet  uael-infobox-link-type-button\">\n\t<div class=\"uael-infobox-left-right-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"uael-module-content uael-imgicon-wrap \">\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"uael-image\" itemscope itemtype=\"http:\/\/schema.org\/ImageObject\">\n\t\t\t\t\t\t\t<div class=\"uael-image-content elementor-animation- \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"uael-infobox-content\">\n\t\t\t\t\t\t<div class='uael-infobox-title-wrap'><h2 class=\"uael-infobox-title elementor-inline-editing\" data-elementor-setting-key=\"infobox_title\" data-elementor-inline-editing-toolbar=\"basic\" >Poway, California<\/h2><\/div>\t\t\t\t\t\t\t\t\t<div class=\"uael-infobox-text-wrap\">\n\t\t\t\t<div class=\"uael-infobox-text elementor-inline-editing\" data-elementor-setting-key=\"infobox_description\" data-elementor-inline-editing-toolbar=\"advanced\">\n\t\t\t\t\t<p>858-518-3190<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"uael-button-wrapper elementor-widget-button\">\n\t\t\t\t<a href=\"https:\/\/brembroidery.com\/index.php\/request-a-quote\/\" class=\"elementor-button-link  elementor-button elementor-size-sm\">\n\t\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-align-icon-right elementor-button-icon\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-arrow-alt-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256s111 248 248 248 248-111 248-248zm-448 0c0-110.5 89.5-200 200-200s200 89.5 200 200-89.5 200-200 200S56 366.5 56 256zm72 20v-40c0-6.6 5.4-12 12-12h116v-67c0-10.7 12.9-16 20.5-8.5l99 99c4.7 4.7 4.7 12.3 0 17l-99 99c-7.6 7.6-20.5 2.2-20.5-8.5v-67H140c-6.6 0-12-5.4-12-12z\"><\/path><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t<span class=\"elementor-button-text elementor-inline-editing\"  data-elementor-setting-key=\"infobox_button_text\" data-elementor-inline-editing-toolbar=\"none\">Start a project and get a quote<\/span>\n\t\t<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8af4aa e-con-full e-flex e-con e-parent\" data-id=\"c8af4aa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2f1de5 uael-nav-menu__align-center elementor-widget__width-initial uael-submenu-open-hover uael-submenu-icon-arrow uael-submenu-animation-none uael-link-redirect-child uael-nav-menu__breakpoint-tablet uael-nav-menu-toggle-label-no elementor-widget elementor-widget-uael-nav-menu\" data-id=\"a2f1de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;distance_from_menu&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;distance_from_menu_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;distance_from_menu_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"uael-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-nav-menu uael-layout-horizontal uael-nav-menu-layout uael-pointer__none\" data-layout=\"horizontal\">\n\t\t\t\t<div role=\"button\" class=\"uael-nav-menu__toggle elementor-clickable\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Main Menu<\/span>\n\t\t\t\t\t<div class=\"uael-nav-menu-icon\">\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-align-justify\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432 416H16a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h416a16 16 0 0 0 16-16v-32a16 16 0 0 0-16-16zm0-128H16a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h416a16 16 0 0 0 16-16v-32a16 16 0 0 0-16-16zm0-128H16a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h416a16 16 0 0 0 16-16v-32a16 16 0 0 0-16-16zm0-128H16A16 16 0 0 0 0 48v32a16 16 0 0 0 16 16h416a16 16 0 0 0 16-16V48a16 16 0 0 0-16-16z\"><\/path><\/svg>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<nav class=\"uael-nav-menu__layout-horizontal uael-nav-menu__submenu-arrow\" data-toggle-icon=\"&lt;svg aria-hidden=&quot;true&quot; class=&quot;e-font-icon-svg e-fas-align-justify&quot; viewBox=&quot;0 0 448 512&quot; xmlns=&quot;http:\/\/www.w3.org\/2000\/svg&quot;&gt;&lt;path d=&quot;M432 416H16a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h416a16 16 0 0 0 16-16v-32a16 16 0 0 0-16-16zm0-128H16a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h416a16 16 0 0 0 16-16v-32a16 16 0 0 0-16-16zm0-128H16a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h416a16 16 0 0 0 16-16v-32a16 16 0 0 0-16-16zm0-128H16A16 16 0 0 0 0 48v32a16 16 0 0 0 16 16h416a16 16 0 0 0 16-16V48a16 16 0 0 0-16-16z&quot;&gt;&lt;\/path&gt;&lt;\/svg&gt;\" data-close-icon=\"&lt;svg aria-hidden=&quot;true&quot; class=&quot;e-font-icon-svg e-far-window-close&quot; viewBox=&quot;0 0 512 512&quot; xmlns=&quot;http:\/\/www.w3.org\/2000\/svg&quot;&gt;&lt;path d=&quot;M464 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm0 394c0 3.3-2.7 6-6 6H54c-3.3 0-6-2.7-6-6V86c0-3.3 2.7-6 6-6h404c3.3 0 6 2.7 6 6v340zM356.5 194.6L295.1 256l61.4 61.4c4.6 4.6 4.6 12.1 0 16.8l-22.3 22.3c-4.6 4.6-12.1 4.6-16.8 0L256 295.1l-61.4 61.4c-4.6 4.6-12.1 4.6-16.8 0l-22.3-22.3c-4.6-4.6-4.6-12.1 0-16.8l61.4-61.4-61.4-61.4c-4.6-4.6-4.6-12.1 0-16.8l22.3-22.3c4.6-4.6 12.1-4.6 16.8 0l61.4 61.4 61.4-61.4c4.6-4.6 12.1-4.6 16.8 0l22.3 22.3c4.7 4.6 4.7 12.1 0 16.8z&quot;&gt;&lt;\/path&gt;&lt;\/svg&gt;\" data-full-width=\"yes\">\n\t\t\t <ul class=\"uael-nav-menu uael-nav-menu-custom uael-custom-wrapper\"><li class=\"menu-item menu-item-has-children parent parent-has-no-child elementor-repeater-item-6fb998c\" data-dropdown-width=\"default\" data-dropdown-pos=\"left\"><a href=\"https:\/\/brembroidery.com\/\" class='uael-menu-item'>Home<span class='uael-menu-toggle sub-arrow parent-item'><i class='fa'><\/i><\/span><\/a><li class=\"menu-item menu-item-has-children parent parent-has-no-child elementor-repeater-item-f667eb9\" data-dropdown-width=\"default\" data-dropdown-pos=\"left\"><a href=\"https:\/\/brembroidery.com\/#services\" class='uael-menu-item'>Our Services<span class='uael-menu-toggle sub-arrow parent-item'><i class='fa'><\/i><\/span><\/a><li class=\"menu-item menu-item-has-children parent parent-has-no-child elementor-repeater-item-d3349b6\" data-dropdown-width=\"default\" data-dropdown-pos=\"left\"><a href=\"https:\/\/brembroidery.com\/#catalog\" class='uael-menu-item'>Browse Our Catalogs<span class='uael-menu-toggle sub-arrow parent-item'><i class='fa'><\/i><\/span><\/a><li class=\"menu-item menu-item-has-children parent parent-has-no-child elementor-repeater-item-b0ccbb6\" data-dropdown-width=\"default\" data-dropdown-pos=\"left\"><a href=\"https:\/\/brembroidery.com\/#about\" class='uael-menu-item'>About Us<span class='uael-menu-toggle sub-arrow parent-item'><i class='fa'><\/i><\/span><\/a><li class=\"menu-item menu-item-has-children parent parent-has-no-child elementor-repeater-item-c42dc06\" data-dropdown-width=\"default\" data-dropdown-pos=\"left\"><a href=\"https:\/\/brembroidery.com\/index.php\/gallery\/\" class='uael-menu-item'>Gallery<span class='uael-menu-toggle sub-arrow parent-item'><i class='fa'><\/i><\/span><\/a><li class=\"menu-item menu-item-has-children parent parent-has-no-child elementor-repeater-item-49ff42e\" data-dropdown-width=\"default\" data-dropdown-pos=\"left\"><a href=\"https:\/\/brembroidery.com\/#contact\" class='uael-menu-item'>Contact Us<span class='uael-menu-toggle sub-arrow parent-item'><i class='fa'><\/i><\/span><\/a><li class=\"menu-item menu-item-has-children parent parent-has-no-child elementor-repeater-item-bf73d98\" data-dropdown-width=\"default\" data-dropdown-pos=\"left\"><a href=\"https:\/\/brembroidery.com\/index.php\/request-a-quote\/\" class='uael-menu-item'>Request a Quote<span class='uael-menu-toggle sub-arrow parent-item'><i class='fa'><\/i><\/span><\/a><\/ul>\t\t<\/nav>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdbd424 e-flex e-con-boxed e-con e-parent\" data-id=\"cdbd424\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c765ab4 text-center elementor-widget elementor-widget-advanced-text-block\" data-id=\"c765ab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"advanced-text-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"futurio_extra_adv_text_block animate-general\"  data-animate-type=\"transition.flipXIn\" data-animate-delay=\"50\"><h4 class=\"text-content-block\"><p><img decoding=\"async\" class=\"alignnone size-full wp-image-1025\" src=\"https:\/\/brembroidery.com\/wp-content\/uploads\/2026\/02\/Section-Header-photo.png\" alt=\"\" width=\"217\" height=\"184\" \/><br \/>B &amp; R Policies<\/p><\/div><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-08396c9 e-flex e-con-boxed e-con e-parent\" data-id=\"08396c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dc3ea98 e-con-full e-flex e-con e-child\" data-id=\"dc3ea98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-427b2e3 elementor-widget elementor-widget-video\" data-id=\"427b2e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/brembroidery.com\/wp-content\/uploads\/2026\/02\/IMG_9427.mov\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9cfe7d elementor-widget elementor-widget-video\" data-id=\"d9cfe7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/brembroidery.com\/wp-content\/uploads\/2026\/01\/IMG_6256.mov\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-efdfbac e-con-full e-flex e-con e-child\" data-id=\"efdfbac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72563b4 elementor-widget elementor-widget-text-editor\" data-id=\"72563b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"comp-mebx99ov\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-mebx99ov wixui-rich-text\" data-testid=\"richTextElement\"><h3 class=\"font_4 wixui-rich-text__text\" style=\"text-align: center;\"><strong>At B &amp; R Embroidery, We believe clear communication helps every project run smoothly. Our policies cover important details such as pricing, font and thread options, order cancellations, changes to your order, and turnaround times.<\/strong><\/h3><\/div><div id=\"comp-mebxa6qe\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-mebxa6qe wixui-rich-text\" data-testid=\"richTextElement\"><h4 class=\"font_9 wixui-rich-text__text\" style=\"text-align: center;\"><strong>Please review these guidelines before placing your order so we can ensure the best possible results and a hassle-free experience from start to finish.<\/strong><\/h4><\/div><div id=\"comp-meaddosp\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-meaddosp wixui-rich-text\" data-testid=\"richTextElement\"><h3 class=\"font_3 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Pricing<\/span><\/h3><\/div><div id=\"comp-meae18ht\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-meae18ht wixui-rich-text\" data-testid=\"richTextElement\"><p class=\"font_9 wixui-rich-text__text\">Every logo has its own personality \u2014 and our goal is to make yours look sharp and true to your brand. At B&amp;R Embroidery, prices are based on the number of stitches and the complexity of the design. We don\u2019t charge extra for additional colors or overall size. If a thread color tweak* will make your design stand out better on the garment you choose, we can make that adjustment. Discounts may be available for larger orders.<\/p><\/div><div id=\"comp-meae0pib\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-meae0pib wixui-rich-text\" data-testid=\"richTextElement\"><h3 class=\"font_3 wixui-rich-text__text\">Digitizing<\/h3><\/div><div id=\"comp-meadh0or\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-meadh0or wixui-rich-text\" data-testid=\"richTextElement\"><p class=\"font_9 wixui-rich-text__text\">Before a single stitch is sewn, your design must be translated into a special embroidery file that tells our machines exactly how to stitch it. This process, called digitizing, is a skilled craft \u2014 not a push-button task. We consider fabric type, design size, placement, detail level, and thread colors to ensure a clean and professional finish.<\/p><p class=\"font_9 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Digitizing fees begin at $45.00<\/span>\u00a0for smaller designs (such as a left chest or cap logo) and increase for larger, more detailed designs like jacket backs or full-front artwork.<\/p><ul class=\"font_9 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">This is a one-time setup for each logo.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Your fee includes a test sew-out on similar material for approval.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">For oversized designs, we provide a partial sew-out; a full sample sew-out is 50% of the regular embroidery rate.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Edits to your original artwork are covered in the digitizing fee.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">We securely store your digitized file for future use.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">For quality control, we do not use customer-supplied embroidery files.<\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_9 wixui-rich-text__text\">Orders with multiple logos may qualify for a discount<\/p><\/li><\/ul><\/div><div id=\"comp-meae7og3\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-meae7og3 wixui-rich-text\" data-testid=\"richTextElement\"><h3 class=\"font_3 wixui-rich-text__text\">Font &amp; Thread Options<\/h3><\/div><div id=\"comp-meae6271\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-meae6271 wixui-rich-text\" data-testid=\"richTextElement\"><p class=\"font_9 wixui-rich-text__text\">Choose from our wide selection of thread colors \u2014 including specialty options like multi-tone*, glow-in-the-dark*, metallic*, and filament*. Flame-resistant threads that meet OSHA\/Union standards* are also available. We can match custom Pantone colors upon request (special-order fees may apply).<\/p><p class=\"font_9 wixui-rich-text__text\">Our font library is extensive, and custom font styles* can be arranged. Upon request, we\u2019ll create up to two complimentary digital previews of your text, name, or design before embroidery. Additional previews beyond the first two are $5.00 each.<\/p><\/div><div id=\"comp-meaed9ew\" class=\"comp-meaed9ew SPY_vo\"><div class=\"\" data-mesh-id=\"comp-meaed9ewinlineContent\" data-testid=\"inline-content\"><div data-mesh-id=\"comp-meaed9ewinlineContent-gridContainer\" data-testid=\"mesh-container-content\"><div id=\"comp-meaea5a5\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-meaea5a5 wixui-rich-text\" data-testid=\"richTextElement\"><h3 class=\"font_3 wixui-rich-text__text\">Customer Supplied Items<\/h3><\/div><div id=\"comp-meae8c03\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-meae8c03 wixui-rich-text\" data-testid=\"richTextElement\"><p class=\"font_9 wixui-rich-text__text\">If you provide your own garments or items for embroidery, please be aware that B&amp;R Embroidery cannot guarantee against damage from machine operation, handling, or pre-existing flaws in the material. All customer-supplied goods are embroidered at your own risk.<\/p><p class=\"font_9 wixui-rich-text__text\">For multi-item orders, we follow the standard industry allowance of: &#8211; 2.5% acceptable loss per embroidery location &#8211; Example: 2 locations = 5%, 3 locations = 7.5%<\/p><p class=\"font_9 wixui-rich-text__text\">If our defect rate exceeds this standard, we will credit you for the affected items. We cannot be held responsible for lost sales, delays, or vendor\/shipping issues.<\/p><\/div><\/div><\/div><\/div><div id=\"comp-meaedhfn\" class=\"comp-meaedhfn SPY_vo\"><div class=\"\" data-mesh-id=\"comp-meaedhfninlineContent\" data-testid=\"inline-content\"><div data-mesh-id=\"comp-meaedhfninlineContent-gridContainer\" data-testid=\"mesh-container-content\"><div id=\"comp-meaebhnt\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-meaebhnt wixui-rich-text\" data-testid=\"richTextElement\"><h3 class=\"font_3 wixui-rich-text__text\">Order Changes &amp; Cancellations<\/h3><\/div><div id=\"comp-meaeb362\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-meaeb362 wixui-rich-text\" data-testid=\"richTextElement\"><p class=\"font_9 wixui-rich-text__text\">Once production begins, changes or cancellations may be subject to restocking fees and return shipping charges. Because each order is custom-made, all sales are final.<\/p><\/div><\/div><\/div><\/div><div id=\"comp-meaedwgj\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-meaedwgj wixui-rich-text\" data-testid=\"richTextElement\"><h6 class=\"font_6 wixui-rich-text__text\"><span class=\"color_41 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">*Some options may require an additional fee.<\/span><\/span><\/h6><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Premium Embroidery and Print Services Poway, California 858-518-3190 Start a project and get a quote Main Menu Home Our Services Browse Our Catalogs About Us Gallery Contact Us Request a Quote B &amp; R Policies https:\/\/brembroidery.com\/wp-content\/uploads\/2026\/02\/IMG_9427.movhttps:\/\/brembroidery.com\/wp-content\/uploads\/2026\/01\/IMG_6256.mov At B &amp; R Embroidery, We believe clear communication helps every project run smoothly. Our policies cover important details&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-479","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Embroidery Policies &amp; Terms | BR Embroidery Poway CA<\/title>\n<meta name=\"description\" content=\"Read the policies and terms for BR Embroidery in Poway, CA. 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